Cancellation Policy

Hair Masterz Barber & Beauty

We want to thank all of our clients for choosing Hair Masterz! We respect and value your trust to schedule an appointment with us and want to make sure we most respectfully and appropriately remain available for your needs.

CANCELLATIONS

At Hair Masterz, we respectfully ask for 12 hour’s notice for any cancellation request. Appointments cancelled within 2 hours of the schedule time will result in a charge of 50% of the original service fee to be charged by digital request or to your credit card on file.

NO SHOWS

An appointment that is deemed a “No-Show” will be charged 100% of the scheduled service fee. If 3 appointments have been “No Showed” you will be unable to schedule any future appointments ahead of time but we would welcome you as a walk in guest at your convenience.

Our online booking system will provide a courtesy confirmation by text and/or email in advance of your service. Ultimately, it remains our guest’s responsibility to keep their appointment times and update us if there are schedule conflicts or changes to your contact information on file.

CUSTOMER SATISFACTION POLICY

At Hair Masterz we are committed to excellence and the satisfaction of our members without exception. If a service is performed and the client feels unsatisfied we will always invite the client or member back to the barbershop for us to reperform the services and ensure your satisfaction.

For any reason, please contact us at: info@hairmasterz.com or text or call us at 919-615-2323

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